Quickly get answers to the most commonly asked questions.
Our shipping center is located in West Palm Beach, Florida.
Our products are carefully packaged in plastic containers. Included moister packs, and sealed for your safety.
Research chemicals must be stored in a cool, dry place to prevent moisture retention.
Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 2 PM (EDT).
Depending on which shipping option you had chosen during checkout, delivery time can take anywhere from 1 - 7 days on average.
Yes, we do ship internationally.
International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.
Once we ship your order you will receive an email with a USPS tracking code.
Customer satisfactions is our top priority. We will accept returns and exchanges only if the containers are unopened.
It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.
Yes, your connection to our website as well as your credit card information is secured and encrypted with 128-bit encryption.
Yes we do offer bulk discounts. If you are looking to get in touch with us regarding wholesale pricing, please email us at [email protected]
If you didn’t find your answer here, and have additional questions, please email us at [email protected] and a friendly customer service representative will respond to you in a timely manner.