Frequently Asked Questions

Quickly get answers to the most commonly asked questions.

Where are you shipping from?

Our shipping center is located in West Palm Beach, Florida.

How are your products packages?

Our products are carefully packaged in plastic containers. Included moister packs, and sealed for your safety.

How do I store research chemicals?

Research chemicals must be stored in a cool, dry place to prevent moisture retention.

How long does it take to ship my order?

Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 2 PM (EDT).

How long does shipping take within the United States?

Depending on which shipping option you had chosen during checkout, delivery time can take anywhere from 1 - 7 days on average.

Do you ship internationally?

Yes, we do ship internationally.

How long does International shipping take?

International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.

How do I track my order?

Once we ship your order you will receive an email with a USPS tracking code.

What is your refund policy?

Customer satisfactions is our top priority. We will accept returns and exchanges only if the containers are unopened.

What if my package is delayed at customs?

It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.

Is my credit card information safe?

Yes, your connection to our website as well as your credit card information is secured and encrypted with 128-bit encryption.

Do you offer bulk discounts?

Yes we do offer bulk discounts. If you are looking to get in touch with us regarding wholesale pricing, please email us at

I have additional questions, how do I get in touch?

If you didn’t find your answer here, and have additional questions, please email us at and a friendly customer service representative will respond to you in a timely manner.

Chemical Exchange is a company of dedicated professionals devoted to providing the highest quality research chemicals for institutional and individual researchers alike.

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