Shipping Policy

We ship seven days a week, Monday – Sunday, 8am – 6pm Eastern Time (New York time). We work hard to ship all in-stock orders within 24 hours, and we ship worldwide. Please ensure that you have completed your address details correctly when placing your order!

  1. Please place your order of at least $50 in total value on our website (not required.)
  2. Ship to an address worldwide.
  3. Select a shipping method at checkout which is shown as FREE ($0.00)
    • If your order total is more than $50, the free shipping method that will be used for your order will be USPS First Class.
    • Domestic U.S. delivery times are 3 – 7 days.
    • International delivery times are 7 – 21 days.
    • Domestic orders include full tracking updates up to delivery.
    • International orders receive updates to tracking only while in the U.S. There is no delivery confirmation.

Will I need to sign for my package?

If your order value is less than $100, then by default, we don’t require delivery signatures, but you may request signature required service by contacting us prior to placing your order.

If your order alue is more than $100, then we may require an adult signature for delivery of teh shipment at our discretion. If your order value is more than $200, then we will always require an adult signature for delivery of the shipment by default. This is to help minimize the chance of lost or stolen packages for the valuable orders, as well as to ensure than an adult person is present to accept goods that require safe handling. In exceptional circumstances that do not allow for signature confirmation, you may request signature requirement be waived by contacting us just before or after placing your order.

How long does shipping take?

Your order will usually have a shipping label prepeared the same day that it is placed. Once the shipping label is prepared, your physical shipment will almost always be processed, shipped from our Florida warehouse and be en route with the shipping carrier within 1 business day.

If you live in the U.S.

We offer you a number of different shipping options.

Delivery Option Recommendation Time Cost
USPS First Class: first packages that weighing 14oz or less. Average arrival time is up to 3 – 7 business days with delivery confirmation. Tracking is not consistent and arrival time is variable i.e. NOT guaranteed. $2.99
USPS Priority Mail: for most packages. Average arrival time is 2 – 4 business days with delivery confirmation and tracking. 2 – 4 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time. $7.99
USPS Priority Mail Express: for package that need to get to their destination quickly. for package that need to get to their destination quickly. Average arrival time is 24 – 48 business hours, prioritized and with good tracking. 1 – 2 day arrival 90% of the time. Money back guarantee. $24.99

If you live elsewhere

We ship things internationally to most countries using USPS.

All customers are responsible for the tracking and clearance of their packages. Tracking information for your order will be provided at the time your order is processed, and emailed to your account related email address.

You must track your package at all times to be prepared in the event of a clearance issue. We highly suggest that you contact your Customs office of your country prior to placing your order with us to make sure that the items that you have ordered are approved by your Customs officials for import without special documentation.

Delivery Option Recommendation Time Cost
USPS Int’l First Class: first packages that weighing 14oz or less. Average arrival time is 2 – 6 weeks with a Customs ID number. No tracking, NOT guaranteed. $13.99
USPS Int’l Priority: for packages you need on time. Average arrival time is 10 – 20 days with a Customs ID number and tracking. NOT guaranteed. $49.99
USPS Int’l Priority Express: for packages you need ASAP. for packages you need ASAP. Average arrival time is 3 – 10 business days with full tracking and priority. Guarantee to certain countries. $64.99

NOTE: International packages may be subject to additional fees for customs/duty charges.

Can you ship to my country?

In general, the answer is yes, but with few exceptions. We ship international packages and in general we do not have problems with customs or legal restrictions. Occosionally, if a product is not recognized by or is unfamilliar to customs, it may be held for further inspection. The inspection process is normal, and normally results in clearance within a week. Less commonly, with certain countries the customs clearance process can be prolonged and can take as much as a month.

We try to stay abreast of customs regulations and laws in most countries, but ultimately the responsibility to determine the legality of purchasing, importing and using Chemical Exchange products in your country lies with you. This means that we cannot guarantee a refund of shipping costs for failed international shipments if it appears that the cause of the import failure is due to a problem with the customs policies or legal restrictions in the destination country.

How much will shipping cost?

During checkout, only a few shipping options will be visible until you enter your full destination address and payment information. Once your full destination address has been enetered, you will be able to see all available shipping methods, and the price which would be charged for each option.

If you are not checking out on our site, but requesting an order or shipment by phone or email, please note that we can only provide an accurate hsipping quote after getting complete details on the specific items you wish to have shipped to you, your full destination address, and teh carrier and shipping servier by which you wish to have your order shipped to you.

This is because precise shipping costs vary due to a number of specific details, including the weight of the package, volume of the package, the hsipping carrier and shipping serive, and the destination address.